Book Enterprise Rental Car

At [your company name], our goal is to provide you with a seamless, transparent and hassle-free car rental experience. This refund and cancellation policy explains the rules for canceling, modifying, or refunding a booking.

Please note the policy, as by booking you accept the terms and conditions.

1. Cancellation Policy (Cancellation of Booking)

1.1 Free Cancellation Window

If you cancel your booking 24 hours before the pickup time, you will receive a full refund (no cancellation fees).

1.2 Late Cancellation

If you cancel less than 24 hours in advance, cancellation fees may apply:
Standard Fare: One Day Rental Fee Reduction
Premium or luxury vehicles: Up to 50% off depending on availability

1.3 No-show policy

If you don't arrive at the pickup time and don't cancel:
Booking will become non-refundable
Full rental fee will be deducted

2. Amendment Policy (Booking Change Account)

You can make changes to your booking:
Pickup date/time
Drop-off date/time
Vehicle Type (Subject to Availability)

Pickup or drop-off location

Comment:

New fare rates may apply if dates/times change.

3. Refund Policy (When will the refund be given)

You may get a refund in the following situations:
Booking canceled 24 hours in advance
Vehicle not available due to company issues
Duplicate booking made by mistake
Extra deducted from payment by mistake

3.1 Refund Timeline

Refunds are processed within 5-7 business days
Additional time may apply as per the rules of the bank or card provider

3.2 Refund Method

Refunds are always credited to the original payment method:

deposit/spend card
UPI/Wallet
net banking
4. Non-Refundable Terms

There is no refund issue in the following cases:
No-show (not receiving the car at pickup time)
Early Return (Unused days will not be refunded if car is returned early)
Special discount offers on promotional bookings
Charges for damage, traffic fines, or toll violations

5. Vehicle Damage or Cleaning

If the car is returned with damage, heavy stains, or excessive dirt, then:
Repair or cleaning charges may be deducted
These charges are non-refundable

6. Weather or emergency situations

If severe weather, natural disaster, or an emergency occurs:
We allow flexible cancellation or rescheduling
Your credit decision on refund is made on a case-by-case basis

7. How to request a refund

To request a refund you may contact us:

📧 Email: info@bookenterpriserentalcar.com
📞 Phone: (888) 551-0263
🌐 Website: https://bookenterpriserentalcar.com

Important:

Please provide booking ID and registered email/phone number.

8. Policy Update

We may update this refund policy at any time.
The updated version will always be available on the page with a "Last Updated" date.